Rates and Charges

• All services are prepaid and booked in advance.

• Hourly rates vary by department: ICT (£20), Admin (£12), Bookkeeping (£20), Marketing (£12).

• Project-based packages are priced as outlined for Setup and Optimisation services.

Minimum Charges

• A minimum charge of £70 applies to all projects or services, as deposit.

Cancellations and Rescheduling

• If a scheduled meeting or service is canceled with less than 24 hours’ notice, the minimum charge will still apply.

Third-Party Costs

• Domain names, software licenses, and any third-party subscriptions are charged at cost and paid by the client directly to the software provider where possible.

• If additional tools, materials, or software are required, sourcing time will be charged at £20/hour.

Additional Support Requests

• Extra hours beyond monthly maintenance allowances are charged at the standard hourly rate for the service.

Taxes and Fees

• All prices are inclusive of VAT (where applicable).

Miscellaneous

• Waste or old equipment disposal is not included but can be referred to third-party providers.

• If you need to reschedule or cancel a confirmed booking, please give us at least 1 months notice to be acknowledged by us to avoid a late notice charge of that months charge.

• Hours of business (standard on-site): Monday - Saturday:    09.00 - 17.00

• Office Hours: Monday - Friday:    09.00 - 13.00

• Out of office hours please complete or enquiry page / email - office@bluewood.pro / Call or WhatsApp - 07397 908 511 / leave a voice message.

• Best way to contact us is via the Enquiry page please.

Notes:

• This is a one-time setup service. 

• You'll use Affiliate links provided from your location.

• You'll open software accounts and confirm their terms, these are your accounts with your data.

• We'll get all the software connected, tested and handed over ready for you to use.

• Optional ongoing support is available separately.

• Our Logo will be on your Website: Built by BlueWood Office.

• You'll provide feedback and review.

Notes:

• This is a content-based service delivered at your chosen frequency (weekly, bi-weekly, or monthly).

• You'll provide access to your social media and business profiles (or we’ll help you set them up for additional charge).

• You'll use Affiliate links provided from your location

• Content is written by our team, tailored to your services, and posted under your business name.

• You’ll need to supply photos or approve reuse of existing content.

• Ongoing reports will be provided to track visibility and engagement.

• Optional add-ons (email campaigns, website updates, seasonal promotions) can be discussed separately.

• Our team may mention “Powered by BlueWood Office” with our Logo in your post footer.

• You’ll be asked for feedback and a review to help us grow this service for others.

Here’s a list of fixed monthly deliverables and progress reports for each department in the all-in-one monthly maintenance package. We've included time estimates for each task/report:

Fixed Monthly Deliverables and Reports

ICT

• Domain and Systems Health Check: Ensure domain name, email accounts, and systems are running smoothly. (1 hour)

• Troubleshooting Report: Summary of any issues resolved or updates made to the system. (30 minutes)

Admin

• Lead Response Tracking: Ensure all leads have been contacted or followed up. (2 hours)

• Calendar Management: Ensure appointments, reminders, and recurring events are updated. (1 hour)

• Weekly Admin Task Report: Summary of tasks completed, outstanding actions, and upcoming events. (1 hour)

Bookkeeping

• Monthly Transaction Reconciliation: Match all transactions against bank statements. (2–3 hours)

• Invoice and Payment Summary: Overview of invoices sent, payments received, and outstanding amounts. (1 hour)

• Profit and Loss Report: Breakdown of income and expenses for the month. (1 hour)

Marketing

• Social Media Posts: 8–10 posts created, scheduled, and published across platforms. (4 hours)

• Google Business Profile Updates: Weekly updates and engagement tracking. (1 hour)

• Marketing Performance Report: Insights from social media, email campaigns, and Google Analytics. (1 hour)

Combined Reporting

To streamline, include a Monthly Progress Report summarising:

1. System Updates (ICT).

2. Admin Task Overview.

3. Financial Performance (Bookkeeping).

4. Marketing Insights (engagement, leads generated, etc.). (1 hour to compile)

This totals approximately 35 hours per month, making it a manageable and value-packed deliverable for your business. Let us know if you'd like to discuss further!